Cancelation Policy

We understand and believe that, unexpected or emergency situations may arise and you have to change your travel plans.  Considering that, we keep our cancellation policy very simple. 

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Reservations must be cancelled 4 hours or more prior to your scheduled pick-up time to qualify for a refund.  Cancellations can be made by calling our main office at 781-469-8262  between the hours of 6:00 am and 8:00 pm EST.  Cancellations CANNOT be made by email, text, or fax.  If you cancel your reservation within 4 hours of the pick-up time, you will be responsible for the entire cost of the ride. 

However, if you are only cancelling your old reservation in order to make a new one, and it is within 1 to 4 hours of the pick-up time, you won’t be penalized for the cancellation and the amount you have prepaid will go toward the new reservation.  If this re-scheduling occurs within 1 hour of the pick-up time, you may be responsible for the cost of the driver up to 50% depending on how far the driver has progressed toward your pick-up location.

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Please remember to call our main office at 781-469-8262 if there is any change in your plans, day, or time of travel, airline, etc.

We will not refund payment in the event of a no show.